A Diamondair International Company


 

DEPARTURES

  • You will be greeted when you arrive kerb side in your mode of transport by your personal Airport Concierge Agent
  • Baggage porters can be arranged to collect and transfer your luggage upon meeting also
  • We will assist you through check in and then escort you through security
  • If you have booked a lounge then you will then be escorted to the comfort of a lounge while you wait to board
  • You will arrange a first or last call board time with your Agent to collect you from the lounge and escort you to your aircraft

 

ARRIVALS

  • An Airport Concierge Agent will meet you at the gate with signage
  • The Agent will then escort you through immigration, baggage reclaim and customs
  • If you have booked a baggage porter, they will collect your luggage for you
  • You will then be escorted to your final mode of transport with your luggage

 

EXECUTIVE CAR TRANSFER

  • Executive chauffeured driven car, pre-arranged and provided with all your contact, address and flight information. Hassle free to get you where you need to be.

Additional services available include –

BAGGAGE PORTERS AND ELECTRIC BUGGIES

 

  • Baggage Porters can be pre-arranged for Arrivals, Departures and Transits. Especially useful if you are travelling with a large group or have excessive luggage. There are no limitations to the number of bags the porters can assist with, however luggage is subject to airline restrictions.
  • Electric buggies/golf carts can we pre-arranged for Arrival, Departures and Transits. They are subject to availability at the time of service and location of your aircraft. They operate between arrival and immigration or between security and departure. There are passenger limits per buggy/cart dependent on airport facilities. Please check when booking.

TRANSIT SERVICES

 

  • You will be met either off the aircraft/at arrival gate or end of the air bridge by an Airport Concierge Agent
  • If your luggage is already being transferred to your next flight – Our Agent will escort you through security and passport control and will then take you to a lounge, if you have booked one or the departure gate
  • If you need to collect your luggage – Our Agent will escort you through immigration before escorting you to collect your luggage, where if you have booked a baggage porter, they will assist you there.
  • You will be then be assisted with check-in and escorted through security to a lounge if you have booked one or the boarding gate.

AIRPORT LOUNGES

 

You can book access to our range of airport lounges around the world regardless of your airline or class or travel. Availability will be dependent on your time of travel and the airport terminal facilities available at the specific location.

VAT RECLAIM ASSISTANCE

 

Only available at select airports around the world. This may include fast track or queuing assistance. Please ask availability when booking.